Frequently Asked Questions
Everything you need to know about your KarissaKart beauty experience.
How can I track my KarissaKart order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your beauty products cruelty-free?
Yes, at KarissaKart, we prioritize ethical beauty. The majority of our products are certified cruelty-free and are never tested on animals.
What is your return policy for skincare items?
We offer a 30-day return policy on most items. For hygiene reasons, skincare and makeup products must be unopened and in their original packaging to qualify for a refund.
Do you offer international shipping?
Currently, KarissaKart ships to over 20 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if I receive a damaged product?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with a photo of the damaged item to arrange a free replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.